For all of our PC deliveries we use the UK's leading courier service Interlink. This allows us to offer one hour windows for deliveries, so no waiting around all day, and text/email updates so you can track your package.
For gear deliveries we use either Royal Mail or DPD, depending on the size of the order and delivery location.
We take pride in our computers, we build and test them to the highest degree. But stuff can go wrong. If something does go wrong with your computer we are here to help, and want to get you back up and running as quickly as possible. To this end we have created our Lifetime Warranty:
Standard Lifetime Warranty, which is bundled with all our computers, includes two years cover on components and LIFETIME labour cover. We also include free LIFETIME RTB shipping, meaning we will collect and return your computer to you free of charge.
Before sending your computer to us we recommend getting in contact. You can contact us via phone or email so our technical staff can go through some troubleshooting. We can also log in remotely to try and fix any issues.
Contact us either by phone 01787 333 123 or email email@example.com
If we are unable to repair your computer remotely we will arrange DPD to collect the computer. We do ask that the system is sent back in the same box it arrived in, we custom build the packaging for our computers to ensure that it arrives in perfect condition. We also ask that you only send the computer back, we do not require any cables or accessories. We can not be held accountable for any additional items that are sent back.
Once the computer has arrived back to ourselves, you will be able to track the progress of your repair through our online system.
If your system requires a replacement component, and is still within the component cover, the repair will be carried out free under warranty. If your computer is outside the component warranty you will pay for replacement parts but labour and shipping will be free under our Lifetime Warranty.
With all of our repairs we offer like for like replacements, any upgrades you wish to make are not included in the Lifetime Warranty and will result in additional costs.
Opening the side panel of your system and performing your own upgrades does not interfere with your warranty. In fact we encourage you to have a look at your shiny new computer. Any personal upgrades added to your system are not covered by our Lifetime Warranty.